Professional Overview
Multi-disciplinary professional with 1.5+ years of hands-on experience in Customer Support along with strong expertise in short-form video editing and social media handling. Proven ability to manage high-volume operations, complex customer queries, and performance-driven digital work.
✓ 1.5+ years Customer Support experience
✓ E-commerce & App-based support expertise
✓ 95%+ CSAT & quality scores
✓ English & Hindi communication
✓ Process-driven, promotion-backed performance
Video Editing (Primary Skill)
I am a short-form video editor focused on viewer retention, not just visual cuts.
Every edit is designed to win the first 2 seconds, maintain momentum, and keep the viewer watching till the last frame.
Editing Philosophy (How I Think):
• Viewers decide in the first 2 seconds whether to stay or scroll
• Every 1–2 seconds must justify attention (pattern breaks)
• Captions are mandatory — most viewers watch without sound
• Pacing matters more than effects
What I Actually Do in Every Edit:
✓ Hook-first opening (scroll stopper)
✓ Fast cuts & rhythm-based pacing
✓ Zooms, punch-ins & emphasis where needed
✓ Dynamic captions for clarity & retention
✓ Sound effects & beat sync for engagement
✓ Platform-optimized output (Reels / Shorts / TikTok)
Why My Edits Perform Better:
• Focus on watch-time, not over-editing
• Designed for replays, saves & shares
• Clean, modern, algorithm-friendly style
• Consistent output with fast turnaround
Social Media Handling
I manage social media accounts with a growth-first and consistency-driven approach.
My focus is not just posting content, but building audience trust, engagement, and long-term visibility.
Core Responsibilities:
✓ Content planning & calendar execution
✓ Daily posting & platform consistency
✓ Audience engagement & DM handling
✓ Hashtag & reach optimization
✓ Performance tracking & insights
What Makes My Handling Effective:
• Focus on retention & interaction, not vanity metrics
• Reply management with brand tone consistency
• Content aligned with algorithm behavior
• Strong coordination between content & engagement
Proof of Capability:
• Managed content + engagement simultaneously
• Maintained posting discipline without gaps
• Supported creators/pages in scaling visibility
• Experience handling multi-platform audiences
Customer Support Experience (1.5+ Years)
Energizer Process – Flipkart (E-commerce Support)
Customer Support Executive → L2 Service Returns → L3 Vendor Support
Started career in the Energizer process supporting Flipkart customers. Promoted twice within a short period due to consistent performance, customer satisfaction, and ability to handle complex cases.
• Handled inbound customer calls related to orders, returns, and refunds
• Promoted to L2 Service Returns Team within 6 months, guiding customers through return and refund processes
• Further promoted to L3 Retail Flipkart (Vendor Support) within 3 months
• Managed vendor coordination, return shipments, and seller-side issue resolution
• Delivered high-quality customer support for e-commerce platforms with a customer-first mindset
• Resolved complex customer inquiries via voice and chat while maintaining high satisfaction
• Utilized CRM and ticketing systems to track, manage, and resolve cases efficiently
Tech-Fi Technologies – ShareChat Process
Multi-Application Chat Support
After process ramp-down on July 31 from Ienergizer, joined Tech-Fi Technologies to support ShareChat ecosystem applications through chat-based support.
• Delivered multi-application chat support across ShareChat, Moj, Quick TV, and Vibely
• Managed 15–20 concurrent chats simultaneously with professionalism and empathy
• Resolved 100+ app-related issues daily using systematic troubleshooting
• Achieved 95%+ CSAT while handling 50+ concurrent user interactions daily
• Maintained 98% accuracy while handling up to 200+ cases per day
• Identified recurring issues and escalated insights to product teams, contributing to 3+ app improvements
Professional Strengths
Overall Experience Snapshot:
• 1.5+ years of professional experience in Customer Support operations
• Hands-on experience in short-form video editing for digital platforms
• Practical exposure to social media handling & engagement workflows
Customer Support Excellence:
✓ Proven promotion history (CSE → L2 → L3) based on performance
✓ High-volume workload handling (100+ cases daily)
✓ Strong command over voice & chat-based support
✓ Customer-first mindset with data-driven decision making
Video Editing & Digital Skills:
✓ High-retention short-form video editing approach
✓ Strong understanding of viewer behavior & pacing
✓ Experience working with multiple content formats & niches
✓ Consistency, fast turnaround & attention to detail
Social Media Handling Capabilities:
✓ Content planning & posting discipline
✓ Audience engagement & DM handling experience
✓ Platform optimization mindset
✓ Coordination between content, engagement & performance tracking
Professional Traits:
✓ Strong communication & problem-solving skills
✓ Adaptable across roles and responsibilities
✓ Trusted for responsibility due to reliability
✓ Growth-oriented mindset with learning focus
Social Media Handling
I manage social media accounts with a growth-first and consistency-driven approach. My focus is not just posting content, but building audience trust, engagement, and long-term visibility.
✓ Content planning & calendar execution
✓ Daily posting & platform consistency
✓ Audience engagement & DM handling
✓ Hashtag & reach optimization
✓ Performance tracking & insights
• Focus on retention & interaction, not vanity metrics
• Reply management with brand tone consistency
• Content aligned with algorithm behavior
• Strong coordination between content & engagement
• Managed content + engagement simultaneously
• Maintained posting discipline without gaps
• Supported creators/pages in scaling visibility
• Experience handling multi-platform audiences